Cisco Unified Communications Manager

Cisco Unified Communications Manager (CUCM) is an enterprise-class IP telephony system that provides traditional telephony features as well as advanced capabilities, such as mobility, presence and rich conferencing services 

New Features in Version 8

• Support for cross-cluster Extension Mobility.
• Extension Mobility now supports encrypted user name and PIN transmission
• Reduces deployment time, realises quicker ROI.
• Lowers ongoing operational costs, and improves business continuity
• Provides a dynamic, flexible, network-based call admission control engine for voice and video
• Supports policy-based call-handling (with Cisco Enterprise Policy Manager)
• Improves cost savings and collaboration by extending Unified Communications capabilities outside the organisation

Resilience and Scalability

Each Cisco Unified Communications Manager cluster can support up to 30,000 users in a distributed cluster for scalability, redundancy, and load balancing. The system supports high availability features that provides a foundation for multiple levels of server redundancy and cluster survivability.

Cisco Unified Mobility

Using Cisco Unified Mobility feture of Cisco Unified Communications Manager, employees can receive calls from colleagues and customers on a device of their choice whether they are in the office, away from their desk, traveling, in a hotel, or at home.

Cisco Unified Mobility allows users to consolidate all their incoming business calls into a single business phone number and receive them wherever they are working. If the user is unable to answer the call, Cisco Unified Mobility sends the unanswered calls to a single business voice mailbox.

With Cisco Unified Mobility, users no longer have to share multiple phone numbers with business contacts or check multiple voice mailboxes.

To ensure customer service continuity when an employee leaves the company, customers dialling the company number will reach an active employee, not the mobile number of the person who has left.

Interoperability

DLx Networks can help you implement Cisco Unified Communications Manager with other Cisco voice infrastructure products such as Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Express,Cisco Unity, Cisco Unified Presence, Cisco Unified Videoconferencing, WebEx, Cisco Unified Border Element and Cisco Unified MeetingPlace.