DLX Managed Services

Managed Services Overview

No Minimum Contract Term
Unlimited Network Monitoring
Proactive Management

What’s Included

Unlimited Network Monitoring
The DLX Networks monitoring solution provides alerting, statistics and graphing of all key variables of the network devices that are covered by the support contract.

Configuration Optimization and Security Audit
When we take your network into our managed service solution, we will audit each of the network devices and ensure that they are configured according to manufacturer and DLX Networks “best practice” standards.

Software Management
We will conduct a quarterly review the software versions on all the network devices covered by the support contract and upgrade them as necessary.

Configuration Management
Automatic daily backup on supported devices. Our NOC engineers will back up your system before and after making any changes.

Monthly Device Audit
Each month we will thoroughly audit each device covered by the support contract to verify that there are no developing problems. This task will be performed by one of our NOC engineers and complements the monitoring provided by the network management system.

Annual Capacity Planning
You will have an annual meeting with your account manager to discuss any hardware, software or bandwidth requirements you will need to address in the year to come.

Day-to-Day Administration
We will handle all the day-to-day moves-adds-changes required to keep your staff working and your network running smoothly.

Flexible Ticketing System
You can reach us by phone, email or by using a secure online ticketing system.