DLX Prepaid Services

Prepaid Support Overview

Easy access to our expert engineers
6 Hour SLA on remote support
Bulk discounts

What’s Included

Access to our Expert Engineers
Using prepaid Support you get easy access to our expert engineers in one hour time-slots for remote support or as full days for on-site projects.

6 Hour SLA on Remote Support
We guarantee that an engineer will be available to work on your problem within 6 hours of receipt of your request.

Flexible Ticketing System
You can reach us by phone, email or by using a secure online ticketing system.

Monthly Utilisation Report
You will receive a monthly utilisation report detailing how your time has been used and how much is remaining.

Benefits of using prepaid services

Easy Access to Engineers
By paying in advance for access to our engineers, you can get access to our pool of engineers without worrying about paperwork.

Bulk Discount
By buying in bulk you can make significant savings on our standard Professional Services rates.

No Contract Term
There is no minimum contract term, you simply buy the number of days you require.

Upfront Capital Payments
Prepaid Support allows capital payments to be brought forwards.